Your Rainbow Residency has two separate areas, The public Residency page, which is for visitors, friends, family so they can visit and sign your guestbook. You will visit the public Residency page to also visit and read the Guestbook signings. The other part of the Residency is the Guardian Area, which is only meant for you, your baby's Guardian, to login when you want to make changes or write new memories to the Residency. This page concerns the Guardian Area and how best to use the functions that are available.

When you want to care for your baby's Rainbow Residency, please go to the Rainbow Bridge Guardian Area at:

https://www.rainbowsbridge.com/Resident_Guardian.aspx

This link is also located at your baby's Rainbow Residency towards the bottom of the page. Just click it to get to the Guardian area. Once there you must put in your confirmation number and your password. Your password is case sensitive, so type it in exactly as you created it, at that point you can check the "Keep me logged in" checkbox so that your login information will be saved and whenever you click the Guardian Area link you will be taken directly into your baby's Guardian Area without having to type in your login information. We suggest you do this only on your personal machine or devise since it will provide access to your baby's Guardian Area directly. Now click the green "Enter the Guardian Area' button.

After you enter you will receive a reminder note to always click the "Apply Changes" button for your new selections and typed in memories to take effect. Once the "Apply Changes" button is clicked your changes are made instantly to the public Residency page also. You cannot erase the page or destroy anything so don't worry about trying out new items.

We will take a look at each area you can make selections and/or changes at:

You will see the Residency image at the top of the page. This is of course the culmination of all the selections you have made to create the residency.

A sentence or two of your memories are displayed below the residency image. Your entire memories are always displayed at the public Residency page. Adding new memories is available further down the guardian area page.

Your baby's expiration date as well as your renewal and billing information is next. Clicking the renewal options will display the available options. You can renew your baby's residency at any time and the full renewal will be added to the end of your current expiration date. Additionally, you will receive a renewal notice 30 days prior to the expiration.

Switch to Another Guardian Area: This will only be available if you have more than one residency. Just select the residency you want to visit and you will be asked to enter only your password for that residency. You will not have to type in your confirmation number.

Facebook Share button and Email Notices: You can place your baby's residency image and a link back to the residency at your Facebook Wall just by clicking the "Share" button. You can also click the green "Click/Tap Here to Send New Residency E-Mail Notices" button to send email notices to friends and family.

Your Email: This is how Rainbow Bridge keeps in contact with you and verifies your identity should you need your login information sent to you. Please make sure to always keep this up-to-date.

Background Music: You can select which music plays for visitors to your baby's residency. The music will also play at the Guardian Area. Music files are in MP3 format so make sure your media player is set to play MP3 files.

Link to Another Resident: This will be available if you have more than one residency and is registered with the same email address. Select the residencies available in the box and then click the "Apply Changes" button. This will place a link at the public Residency from each residency to each of your other residencies. The link will appear just below your memories. This will need to be done at each residency.

Seasons: You can select the season you wish the residency to be in. Make your selection and click the "Apply Changes" tab.

Toys: Click the toys you want placed at the Residency. You can, on average, select three toys at any one time and of course change the toys as often as you want. Use the "arrows" or the scroll bar to see the available toys.

Candle: Check this box to add a candle to the right side of the Residency Stone.

Shrubs and Articles: Click the Shrubs and/or Articles you want placed at the Residency. You can, on average, select two Shrubs and/or Articles at any one time and of course change the selections as often as you want. Use the "arrows" or the scroll bar to see the available Shrubs/Articles.

Flowers: Click the Flowers you want placed at the Residency. You can select one bouquet of flowers at any one time and of course change the selection as often as you want. Use the "arrows" or the scroll bar to see the available flowers.

Upload/Update a Photo of Your Baby to the Residency Stone: Click the "Upload/Update a Photo to Your Baby's Residency Stone" button to open a file box. Navigate to the photo you want to place on the residency stone and double-click it. Now click the "Click/Tap Here to Upload Photo Now" button. If you receive and error message your photo is most likely to large to be processed. Just attach your photo to an email and send it to us, we will resize it for you. Be sure to use your registered email address to send the photo or place your confirmation number in the note so there is no mistake what residency the photo needs to be placed at. Send the photo to friends@rainbowsbridge.com

If you need a photo scanned, please snail mail it to:
Rainbow Bridge.com
PO Box 53
Cape Canaveral, FL 32920-0053

Please include a self-addressed and stamped envelope, the photo will be mailed back to you. The fee for this service is $8.00 US. Please make your check payable to Rainbow Bridge.com

Epitaph: Type in a sentiment to remember your baby and click the "Apply Changes" Tab.

Memories: Here you can write the precious memories you shared with your baby. When you are finished typing be sure to click the "Apply Changes" Tab. You can return as often as you wish to write to your baby.

Photo Album: You can create a album of the favorite photos with your baby. Click the "Add a New Photo to Your Album" button to open a file box. Navigate to the photo you want to place at the photo album and double-click it. Now type a caption for your photo and click the "Upload Your Photo" button. If you receive and error message your photo is most likely to large to be processed. Just attach your photo to an email and send it to us, we will resize it for you. Be sure to use your registered email address to send the photo or place your confirmation number in the note so there is no mistake what residency the photo needs to be placed at. Send the photo to friends@rainbowsbridge.com

Guestbook: You can select to remove a guestbook entry. Select the entry you wish to remove then click the confirm checkbox and then the "Apply Changes" tab to have that guestbook entry removed. Once removed it cannot be retrieved.

Password: You can change your password at any time. Be sure to click the "Apply Changes" tab to update your password once you type in a new one.

Frequently asked Questions Guardians have:

My baby died in 1985, can I create a Residency for him/her?:

Yes, all babies that have gone to the Bridge are welcome as Rainbow Residents.

I cannot enter my baby's Guardian area, help.

There are few things that can be wrong. First go to the Guardian Area and click the "Forgot Confirmation Number or Password?" button so you can have your guardian information mailed to you immediately. Now try entering the Guardian area using that information. If you still cannot enter the Guardian Area:
1) You may be typing a space somewhere in your confirmation number or password.
2) You have your capital letters button on? Enter your password EXACTLY as you created it (i.e.: small letters, capital letters, spaces, etc.) Please check all of the above.
3)If you still cannot enter the Guardian area please email me.

Can I place more than one Baby at a residency?:

Yes, you can have as many babies at a Residency as you like.

I noticed that on the Rainbow Residents Index page it lists the date we put the Residency together, but not the day we lost our precious Baby?:

Yes, we list the date your Baby's residency was created. The passing date of your baby is listed on the residency stone.

Where can I go to talk to others who are grieving?

You can visit the Petloss Grief Center where you can link to our Petloss Forum and the Chat Room.

How do I find other baby's that are from my home town or that are of the same breed?

The Resident and Breed search engines are located at the top of each Resident Index Page. You can search by breed, baby's name, city, state or zip code.

How can I get my local Humane Society on your list for donations?:

To submit a shelter to be eligible for a donation, visit our "Rescue Shelter Database" area at New Beginnings. Rainbow Bridge selects shelters at random that are in our database for donations every month

Do you have a way for us to see who you send donations to?:

To view a list the donations we have made to date. click here.

I would like to volunteer, what are the duties of a volunteer?:

At the pet loss side Rainbow Bridge a volunteer must have an understanding heart, care about another's griefs and the sorrow they are feeling. An understanding and caring "friend" who will give support and listen. Volunteers monitor the Pet Loss chat room and Forum. To become a volunteer visit our Volunteer Sign-Up page.

Can I use any of the Rainbow Bridge graphics?

If you would like to use any of the Rainbow Bridge graphics, you may obtain permission to do so by Emailing a request to us and obtaining permission. Using any of the graphics without our permission is a violation of our copyright, which are filed with the United States Copyright Office at the Library of Congress.